Troubleshooting
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Telstra Wi-Fi 4GX Advanced III
5. Tap the Factory Reset > button.
6. Tap the Yes button.
7. Tap the Begin Reset button.
A factory reset takes about one minute.
8. After the device resets, reconnect Wi-Fi devices.
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. See Install the Micro SIM Card on
page 8.
SIM Error — Check SIM
Ensure that your network service provider’s micro SIM card is inserted in the hotspot. If a
problem still exists, contact customer service. The micro SIM card might be damaged and
need replacing.
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