Troubleshooting
93
N150 4-Port Wireless Router JNR1010
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
To test the path from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type the following:
ping -n 10 <IP address>
<IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are
displayed.
If you do not receive replies, check the following:
• Check that your computer has the IP address of your router listed as the default
gateway. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer’s Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
• Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the
account name in the Internet Setup screen.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If this is the case, configure your router to
“clone” or “spoof” the MAC address from the authorized computer.
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