Why doesn’t the Connect or Disconnect button appear on the
mobile hotspot web page?...........................................................52
How do I find out how many devices are connected to my mobile
hotspot’s Wi-Fi networks?.............................................................52
What do I do if the No Signal icon displays?..............................52
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................53
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................53
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................53
Questions About the Mobile Hotspot Web Page..........................54
How do I go back to the mobile hotspot web page?................54
What do I do if I forget my attadmin login password?..............54
General Questions..............................................................................55
Why isn’t my battery charging?....................................................55
Why is the Signal Strength indicator always low?......................55
Why is the download or upload speed slow?............................55
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................56
How do I find my computer’s IP address?..................................56
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................56
Find the IP address on a Windows 8 device..........................56
Find the IP address on a Mac OS X device............................56
Find the IP address on devices running other operating
systems.......................................................................................57
How do I find a device’s MAC address?......................................57
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................57
Find the MAC address on a Windows 8 device or newer....57
Find the MAC address on a Mac OS X device.......................58
What do I do if the Wi-Fi network name doesn’t appear in the list
of networks?....................................................................................58
Chapter 6 Troubleshooting
View Alerts...........................................................................................60
SIM Not Installed............................................................................60
SIM Error — Check SIM...................................................................60
SIM Locked.....................................................................................60
Temperature-Related Alerts.........................................................61
Reset the Mobile Hotspot..................................................................61
Reset the Mobile Hotspot From the Mobile Hotspot................61
5
Nighthawk 5G Mobile Hotspot
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