Tools > Internet Options, click the Connections tab, and select Never dial a connection. Other
browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router user name and password.
The user name is admin.The default password is password.The user name and password are
case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status pop-up window opens.
6. Check the information in the Connection Status pop-up window to see if your PPPoE connection is
up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect service name,
user name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to
the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the
Internet, check the following:
• The traffic meter is enabled, and the limit was reached.
Troubleshooting
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Nighthawk AC1900 Smart WiFi Router Model R6900
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