Wireless-N 150 Router WNR1000v3 User Manual
Troubleshooting 7-6
v1.0, February 2010
• If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway
in your network, the router cannot perform many gateway services, for example, converting
ADSL or Cable data into Ethernet networking information. NETGEAR does not support such
a configuration.
Checking the Internet Service Connection
If you can access your router, but your router is unable to access the Internet, review the topics in
this section:
• “Obtaining an Internet IP Address”
• “Troubleshooting PPPoE”
• “Troubleshooting Internet Browsing”
Obtaining an Internet IP Address
If your wireless router is unable to access the Internet, and your Internet light is amber, check the
wireless router to see if it is able to get an Internet IP address from your service provider. Unless
you have a static IP address, your wireless router automatically requests an IP address from your
service provider.
To check your wireless router’s Internet IP address:
1. Log in to the wireless router.
2. Select Router Status, under Maintenance in the main menu, to check that an IP address is
shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP
address from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem might
be one of the following:
• You might need to force your cable or DSL modem to recognize your new router by restarting
your network, in the sequence described in the NETGEAR Wireless Router Setup Manual.
• Your service provider might require a login. Ask your service provider whether they require a
PPP over Ethernet (PPPoE) login (see “Troubleshooting PPPoE” on page 7-7).
• You might have incorrectly set the service name, user name or password. Review your
router’s Basic Settings screen.
• Your service provider might check for your computer's host name. Assign the computer Host
Name of your ISP account to the wireless router on the Basic Settings screen.
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