Troubleshooting
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Powerline Music Extender XAU2511
Basic Functioning
After you plug in the Powerline device, the following sequence of events should occur:
1. The Power LED lights.
2. After approximately 10 seconds, verify the following:
• The Power LED is solid green. The device is powered on.
• If the device is connected to a Powerline network, the Powerline LED is lit.
• If an Ethernet cable is plugged into the device, the Ethernet LED is lit.
Troubleshooting Tips
The Reset and Security buttons are located on the side panel of the Powerline device.
• Pressing the Reset button longer than 2 seconds does not reset the device.
• Pressing the Security button longer than 2 seconds does not activate security.
LEDs
The LEDs indicate activity and can be used for troubleshooting.
LEDs Are Off When the Powerline Device Is Plugged In
• First check to make sure that the electrical outlet has power.
• If power is supplied and the LEDs stay off, someone might have used NETGEAR
genie to turn off the LEDs. Use NETGEAR genie to see if that is the case. If so, then
use the genie to turn them back on.
Power LED Is Off
There is no electrical power.
• Make sure that power is supplied to the electrical outlet, and the Powerline device is
not plugged into an extension cord, power strip, or surge protector.
• Press the Reset button on each Powerline device for 1 second to return the device to
its factory default settings.
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