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APPENDIX A FREQUENTLY ASKED QUESTIONS
If you experience any problems with Skype TX, check this list of Frequently Asked
Questions first. You can also find helpful information on NewTek’s website, as well as
the website at www.skypeinmedia.com.
WHY CAN’T I SIGN IN TO SKYPE TX?
First, check that you are connected to the Internet by navigating to Internet Explorer and attempt
to connect to www.bing.com. If an Internet connection is present, next check the username and
password you used to sign in to Skype TX to see if they are correct. If they are, try a different
username and password. If you are still unable to sign in to Skype TX, contact us for further
assistance at www.skypeinmedia.com.
WHY ISN’T THE CAMERA SHOWING ON THE REMOTE CALLER’S MACBOOK?
When using a computer running the Mac OS, the camera is often used by another application such
as FaceTime or Photo Booth in the background. Only one application can use the camera at a time.
Get the remote caller to close all applications, including Skype. Then get them to reopen Skype and
try the call again.
WHY IS IT THAT WHEN I TRY TO CALL A CONTACT, SKYPE TX IMMEDIATELY HANGS UP?
This is most likely due to entering an incorrect Skype Name for the contact. Check the Skype Name
of the remote caller and try to make the call again.
WHY AM I NOT SEEING THE VIDEO IN PREVIEW IN SKYPE TX?
The local video input feed won’t show until Skype TX has been signed in. If you are seeing black,
then the video feed could be in the wrong format or has not been turned on. Make sure the video
input format used is on the list of accepted inputs.
I CAN SEE A VIDEO OUTPUT PREVIEW BUT WHY CAN’T THE BROADCAST FACILITY SEE IT?
This could be because the Video Out settings haven’t been set correctly for the broadcast. Check
what video format is required and set it as such in Skype TX under Video Out in Video Settings. If
the broadcast facility still can’t see the video out feed, then check that all cables are connected. If the
problem persists, contact your hardware partner.
REMOTE CALLER CAN’T HEAR STUDIO.
First ask the remote caller if they have their speakers turned on. If they do, check that you can see
outgoing audio levels bouncing next to the local video preview. If audio levels are bouncing, then
the remote caller needs to check their Skype settings by going to: Tools, Options, Audio Settings,
Speakers, and checking that audio output is being shown.
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