Serial number
You can find the serial number in the middle of the top
panel, on the bottom right of the front cover, as well as
in menu 3.1.
Caution
You need the product's (14 digit) serial number
for servicing and support.
Recovery
Leave the disposal of the packaging to the in-
staller who installed the product or to special
waste stations.
Do not dispose of used products with normal
household waste. It must be disposed of at a
special waste station or dealer who provides this type
of service.
Improper disposal of the product by the user results in
administrative penalties in accordance with current le-
gislation.
Country specific
information
UNITED KINGDOM
This installation is subject to building regulation approval,
notify the local Authority of intention to install.
Use only manufacturer’s recommended replacement
parts.
Benchmark places responsibilities on both manufactur-
ers and installers. The purpose is to ensure that custom-
ers are provided with the correct equipment for their
needs, that it is installed, commissioned and serviced
in accordance with the manufacturers instructions by
competent persons and that it meets the requirements
of the appropriate Building Regulations. The Benchmark
Checklist can be used to demonstrate compliance with
Building Regulations and should be provided to the
customer for future reference.
Installers are required to carry out the installation, com-
missioning and servicing work in accordance with the
Benchmark Code of practice which is available from the
Heating and Hotwater Industry Council who manage
and promote the Scheme. Visit www.centralheat-
ing.co.uk for information.
Warranty and insurance information
Thank you for installing a new NIBE heat pump in your
home.
NIBE heat pumps are manufactured in Sweden to the
very highest standard so we are pleased to offer our
customers a comprehensive guarantee.
The product is guaranteed for 24 months for parts and
labour from the date of installation or 33 months from
the date of manufacture, whichever is the shorter.
The NIBE guarantee is based on the unit being installed
and commissioned by a NIBE accredited installer, ser-
viced every year and the Benchmark documents com-
pleted. Where this condition is not met, any chargeable
spare parts or components issued within the applicable
guarantee period still benefit from a 12 month warranty
from the date of issue by the manufacturer.
We recommend the installer completes and returns as
soon as possible, your guarantee registration card or
completes the guarantee form on the NIBE website
www.nibe.co.uk.
5Chapter 1 | Important informationNIBE VVM 320
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