Nokia E66 - 6 Troubleshootings and Solutions

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G-TIDE E66 User Manual
6 Troubleshootings and Solutions
Before contacting the after-sale service provider, you may
perform a simple check according to the following guidelines.
It may help you to avoid unnecessary repair time and cost.
Fault Causes and solutions
The mobile
phone cannot
be powered on
 Check whether the Power-on key is
pressed for 1 second or longer.
 Check whether the battery is connected
poorly. Please first remove it and re-install
it. You may then power on the mobile
phone again.
 Check whether the battery power has
been depleted. Please recharge the
battery.
The mobile
phone cannot
connect the
network
 Weak signals. Please move to a place
with strong signal and try again.
 Beyond the service coverage of the
network service provider
 Invalid SIM card. Contact your network
service provider.
Information
display during
power-on
 Check the SIM card and confirm whether
it is correctly installed (see page 3).
 Lock: You have chosen the Automatic
Lock function. You should enter the phone
password before using it.
 Enter the PIN. You’ve activated the PIN
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G-TIDE E66 User Manual
function at each power-on. You should
enter the PIN code (at each use of the
mobile phone, you should enter the PIN
code provided with the SIM card.)
 Enter the PUK code: Your mobile phone
will be locked if you enter a wrong PIN
code for three consecutive times. You
should then enter the PUK code provided
by the network service provider.
Poor
conversation
quality
 Please check whether the volume is
adjusted improperly.
 You are using the mobile phone in an area
with poor receiving quality, for example,
near a highrise or in an underground
room, where radio wave cannot reach.
 You’re using the mobile phone at a time of
dense calling, for example, office rush and
line congestion in which calls are
impossible.
Shortened
standby time
 The standby time is relevant to the system
setting of the network. You may be in an
area of poor receiving effort. When you
cannot receive any signal, the mobile
phone will go on with the transmission to
search for a BS, which consumes
substantive battery power, causing a
shortened standby time. Please move to a