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Overview
When properly installed, the Wireless Home Phone is a highly reliable product. Most problems are
caused by one of these issues:
• Phones connected to incorrect ports. Please refer to the labels next to the ports for proper
connections.
• Network coverage is unavailable due to coverage area, an account problem, or a network
problem. T
o display a Verizon Wireless coverage map, see Verizon Wireless Coverage map.
The following tips can help solve many common problems encountered while using the Wireless
Home Phone.
First Steps
• Make sure you are using the Wireless Home Phone in the correct geographic region.
• Ensure that your wireless coverage extends to your current location.
• If you do not receive a strong voice or data signal, move the device to a dierent location.
• Ensure that you have an active subscription plan.
• Restarting your Wireless Home Phone can resolve many issues.
IMPORTANT Before contacting support, be sure to restart your Wireless Home Phone.
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