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Common Problems and Solutions
The following are some common problems and solutions.
Why am I not getting a dial tone on my handset?
Check the power indicator on the Wireless Home Phone Menu button.
• If it is not illuminated, make sure the AC power adaptor is properly connected to both the
unit and the wall socket.
• If it is blue, check to make sure the phone cable is securely plugged into both the phone and
the Wireless Home Phone unit. Make sure you have at least two bars of signal strength ( )
and that you are not roaming outside of the Verizon Wireless network ( ).
Can I create a shortcut to access my voice mail?
The availability of a shortcut feature to access voice mail messages depends solely on the
capabilities of the phone you use with the Wireless Home Phone. Please refer to the user material
that came with your phone.
If your home phone does not support a shortcut feature to access voice messages, you may have
the option to save your voice mail number into the address book on the handset and assign that
number to the #1 speed dial position on your phone’s keypad. Remember, you can always dial *86
to access your voice mail.
Can I use my phone answering device instead of voice mail?
Yes. Set the answering device to pick up after fewer rings in order for it to pick up the call before
Verizon Wireless voice mail. Alternatively, turn o your home answering machine or increase the
number of rings if you would like to use the Verizon Wireless voice mail service. Please refer
to the user material provided by the home answering machine manufacturer for
instructions.
Does 911 work on this device?
Yes, but since the Wireless Home Phone is designed for an indoor environment,
please be prepared to provide your location inside the premises to public service
personnel. The GPS chipset embedded in this device will work best if the device is located
near a window or other opening.
Does the Wireless Home Phone work during a power outage?
While the Wireless Home Phone has a backup battery, if the phone connected to it
requires external power to operate, service (including the ability to make and receive 911
calls) will not be available during a power outage. Service will only be available during a power
outage if the home phone connected to the device does not rely on external power to operate (as is
the case with many corded phones).
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