Nustep T6 - Obtaining Customer Service and Parts

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Obtaining Customer Service and Parts
STEP 1 - Identify the problem.
If you did not experience the problem, speak with the person who did to get a clear
understanding of the nature of the problem.
STEP 2 - Verify the problem.
Inspect the cross trainer. Determine which part(s) may be required to correct the
problem. Figures and parts lists are available on the NuStep web site at:
nustep.com or by contacting Customer Service.
STEP 3 - Contact NuStep Customer Service.
So that our product specialists can better assist you, please have a complete
description of the problem and the serial number of the unit (see preceding page for
location of serial number on the T6).
NuStep product specialists can be reached via e-mail or phone at:
Email: support@nustep.com
Phone: 800-322-4434 (US)
734-769-4400
Address: NuStep, LLC
5111 Venture Drive
Suite 1
Ann Arbor, MI 48108 USA
Web: NUSTEP.COM
For customers outside of the US and Canada that require customer service, please
contact your local NuStep distributor.