Ohme Go - Troubleshooting

Troubleshooting
If you have any issues, or you're worried something isn't quite right, please contact Ohme
Customer Care via help@ohme-ev.com.
Issue
Possible Cause
Who to contact
Ohme Charger does not
power up.
Check electrical supply to
the Ohme Charger. Supply
MCB or RCD may have
tripped. If you have a PEN
device installed for
earthing, power may have
been cut due to voltage
outside of UK tolerances
(216V - 253V).
Your installer
Tripping
The circuit breaker or RCD
trips when it suspects an
electrical fault. This means
that the ow of electricity is
cut o to keep your circuits
from overheating or causing
more damage.
Your installer
Ohme is powered up but
vehicle does not charge.
Check cable is fully
inserted. Check that
schedules are not delaying
charging.
Ohme Customer Care Team
No communications to
the Ohme Charger.
Possible poor mobile phone
signal
Ohme Customer Care Team
Cannot link the Ohme
Charger to the app.
The charger may already be
paired with another
account.
Ohme Customer Care Team
Ohme charger display is
blank, but indicator light
is on.
Possible rmware update
issue. Remove power from
the charger and reconnect
after 5 seconds.
Ohme Customer Care Team
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