90 5 Troubleshooting
Inside Cover A
Follow the procedure below to remove any jammed paper when the control panel displays
the following messages: “Paper Jam Open Cover A” or “Remove cartridge Clear jam”
1. Open cover A, and holding the drum/toner cartridge by the grip, remove it from the
printer (1).
2. Turn the roll as shown in the diagram and
remove any jammed paper inside (2).
3. Return the drum/toner cartridge and cover A to their original positions.
Note
• When the optional offset catch tray is installed, close cover A first before returning the tray to its original
position.
• If you continue to print with the offset catch tray folded, this may cause a paper jam. Always use the
printer with the tray open.
Inside Paper Tray
Follow the procedure below to remove any jammed paper when the following messages are
displayed intermittently: “Pull out all trays. Clear jam”, “Clear jam and close Cover A”.
Pulling out paper trays
1. Pull out all paper trays and remove any
wrinkled paper.
2. Examine the inside of the printer and
remove any jammed paper.
After removing the paper
1. Push the paper trays completely back into
the printer.
2. Open and close cover A. Doing this will
clear the error message.
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