94 5 Troubleshooting
Paper cannot be fed.
Paper jam.
Multiple papers are fed.
Papers are fed at an angle.
Paper is wrinkled.
Is the paper correctly set? Load the paper correctly. For labels, transparencies or
envelopes, fan them well first to allow air to enter between each sheet before loading.
Refer to
• “3.2 Loading Paper” (P. 47)
Is the paper damp? Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 47)
Is the correct type of paper used? Load the correct type of paper.
Refer to
• “Usable Paper” (P. 43)
Is the paper tray set correctly? Push the paper tray completely into the printer.
Is the printer placed on a flat location? Place the printer on a stable surface.
Refer to
• Setup and Quick Reference Guide Safety Notes
Are the paper tray guides set in the correct positions? Set the length guide and right
width guide in the correct positions.
Refer to
• “Loading Paper in a Paper Tray” (P. 47)
Have you used any picture papers? Clean the feed roll.
Refer to
• “Cleaning the Feed Roll” (P. 127)
Papers are fed in more than 1 sheet. Multiple feeding of papers may occur before the
sheets of paper loaded in the tray are used up. Fan the paper to be loaded and load
again. Replenish paper only when all the sheets of the loaded paper are used up.
Symptom Reason/Action
To Next Page
Loading...
Need help?
General
