Oki C822n - Page 101

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Other Issues
3
3. Troubleshooting
Symptom Point to check Remedy Reference
Horizontal lines and
spots appear periodically.
Paper feed direction
If the interval of lines or spots
is about 94 mm (4 inches), the
image drum (the green tube) is
damaged or dirty.
Lightly wipe the image drum with
soft tissue paper.
Replace the image drum if it is
damaged.
page 112
If the interval of lines or spots
is about 30 mm (1.5 inches),
foreign materials may be
present on the image drum.
Open and close the top cover, and
print again.
-
If the interval of lines or spots is
about 143 mm, there is damage
to the fuser unit.
Change the fuser unit. page 118
The image drum has been
exposed to light.
Place the image drum back into the
printer and leave it for a few hours.
If that does not solve the problem,
replace the image drum.
page 112
The paper feed path is dirty. Print a few test copies. -
White area of paper is
lightly stained.
The paper contains static
electricity.
Use paper stored in proper
temperature and humidity
conditions.
page 53
The paper is too thick. Use thinner paper. -
The toner is low. Replace the toner cartridge. page 107
Periphery of letters is
smudged.
The LED heads are dirty. Wipe the LED heads with soft tissue
paper.
page 122
The paper is unsuitable. Use recommended paper. -
The paper is moist. Replace it with new paper. page 53
The entire paper area
is lightly stained when
printing on envelopes or
coated paper.
The toner may be sticking to
the whole area of the envelope
or coated paper.
This is not a malfunction of the
printer.
Coated paper is not recommended.
-
Toner comes off when it
is rubbed.
The settings of media type and
weight are incorrect.
Press the <ENTER> button
and select [Menus] > [Tray
Conguration] > the paper tray
conguration you are using, and
then select the proper values for
[Media Type] and [Media Weight].
Or, select a heavier weight in [Media
Weight].
page 53
The paper is recycled.
The media weight setting is
unsuitable.
Press the <ENTER> button
and select [Menus] > [Tray
Conguration] > the paper tray
conguration you are using, and then
select a heavier weight for [Media
Weight].
page 53
Glossiness is not
uniform.
The settings of media type and
weight are incorrect.
Press the <ENTER> button
and select [Menus] > [Tray
Conguration] > the paper tray
conguration you are using, and
then select the proper values for
[Media Type] and [Media Weight].
Or, select a heavier weight in [Media
Weight].
page 53