Oki C822n - OS-Specific Constraints

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Other Issues
3
3. Troubleshooting
OS-Specic Constraints
Constraints with Windows 7/Windows Vista/Windows Server 2008 R2/
Windows Server 2008
Item Symptom Cause/Remedy
Printer drivers [Help] is not displayed. The [Help] function is not supported on PS printer drivers.
The [User Account Control]
dialog appears.
When you launch an installer or utility, the [User Account
Control] dialog may appear. Click [Yes] or [Continue] to
run the installer or utility as an administrator. If you click
[No], the installer or utility does not start.
Color Correct
Utility
The [User Account Control]
dialog appears.
When you launch an installer or utility, the [User Account
Control] dialog may appear. Click [Yes] or [Continue] to
run the installer or utility as an administrator. If you click
[No], the installer or utility does not start.
The [Program Capability
Assistant] dialog appears.
If the [Program Capability Assistant] dialog
appears after an installation (including if you stop an
installation before it is completed), make sure to click
[This program installed correctly].
Constraints with Windows Server 2003 Service Pack 1 and Windows XP
Service Pack 2
 Constraints with Windows Firewall
On Windows Server 2003 Service Pack 1 and Windows XP Service Pack 2, the Windows rewall
functionality is enhanced. The following constraints may apply to printer drivers and utilities.
Memo
● The following procedures are explained using Windows XP Service Pack 2 as an example. The procedure and menu names may
differ on Windows Server 2003 Service Pack 1.
Item Symptom Cause/Remedy
Printer driver You cannot print a le when
using the printer as a shared
printer on a network.
On the server, click [Start] and then select [Operator
panel] > [Security Center] > [Windows Firewall].
Select the [Exceptions] tab and select the [File and
Printer Sharing] check box. Click [OK].
LPR Utility Unable to nd a printer. If the [Don't allow exceptions] check box is selected
on the [General] tab of the Windows rewall, you cannot
search for a printer in a segment that is connected to
another router. Only printers within the same segment as
the printer can be searched.
When you cannot nd a printer, specify the IP address of
the printer in the [Add Printer] or [Conrm Connections]
screen.
Conguration tool Unable to nd a printer. If the [Don't allow exceptions] check box is selected on
the [General] tab of Windows Firewall, you cannot search
for a printer in a segment that is connected to another
router. Only printers within the same segment as the printer
can be searched.
When you cannot nd a printer, enter the printer name
(arbitrary) and IP address in [Tool] > [Environment
Settings] and click [Add].