Troubleshooting > 40
Too high or too low TOF 
(where printing starts). 
The TOF is not correctly 
selected. 
Initialise the printer.
Select correct TOF for cut 
sheet and continuous forms.
Select the first-line print 
position and adjust the paper 
top position. 
Reselect the margin correctly 
in the application.
Too large or small left and/or 
right margins. 
 
The left or right margin is not 
correctly selected. 
 
Incorrect positions of the 
Paper Guide or Pin Tractors. 
Select and adjust the position 
again depending on the paper 
type. 
Reselect the left and right 
margins correctly in the 
application.
When continuous forms are 
used, the content of a single 
form is printed on two forms.
The paper length selected in 
the application does not 
match the physical paper 
length. 
Match the paper length 
selected in the application 
with the physical paper 
length in use. 
When cut sheets are used, 
the content of a single sheet 
is printed on two sheets.
The paper setting selected in 
the application does not 
match the physical paper 
size.
Match the paper setting 
selected in the application 
with the physical paper in 
use. 
It does not match the lines 
per page as the printer 
automatically detected.
 
Leave enough top and bottom 
margin in the application. 
Correct the cut sheet LF 
adjustment.
The content of a single line is 
printed in two lines.
The left and/or right margins 
are not correctly selected.
Reselect the left and right 
margins correctly in the 
application.
When continuous forms are 
used, several blank lines 
appear in the printout. 
Tear-off perforation spacing 
is selected. 
Cancel tear-off perforation 
spacing. 
Broken and uneven vertical 
lines. 
This may happen in 
bidirectional printing. 
Use Print Registration in the 
adjustment mode to adjust. 
Too large or small line 
spacing. 
Line spacing is not selected 
correctly. 
Reselect line spacing 
correctly in the application. 
Split print 
Blanks appear in graphic 
printout. 
This is a paper feed error, 
which is especially notable in 
printing regular characters. 
This is not a failure. 
Blanks or deformed 
characters appear in double 
height type or other extended 
types.
This is a paper feed error due 
to line feeding in printing a 
single character. 
This is not a failure. 
Use the printer's built-in fonts 
when you print important 
documents or bills.
PROBLEM  CAUSE  ACTION