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Troubleshooting Solutions Procedure
Troubleshooting Solutions Procedure
This chapter describes the procedure for solving problems that occur while using the printer.
If you are unable to solve the problem with this procedure, contact the designated customer service
center.
If a paper jam error appears, refer to Page
9 to solve it.
If a message about the replacement
schedule or service life of consumables
appears, refer to Page 53 to solve it.
If other errors appear, refer to Page 24
to solve them.
If trouble occurs, refer to the following
pages for solutions.
z
Unable to print:Page 31
z
Printer drivers cannot be installed:Page 35
z
Unable to print clearly:Page 38
z
Abnormal paper feeding:Page 46
Is error message or error code displayed on the control panel?
If it is displayed If it is not displayed
When you cannot solve
Record the error
message displayed
on the control panel.
Call your designated help desk.
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