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Printing Troubles
Print Quality Is Poor
Memo
z
If the problem is not solved using the following methods, contact your designated customer service center.
Symptom Cause Troubleshooting
Reference
pages
White stripe in
perpendicular direction.
Paper feed direction
LED head is unclean. Wipe LED head with a soft tissue
paper.
Page 89
Low toner. Replace the print cartridge. Page 55
Deposit of foreign substances. Replace the print cartridge. Page 55
Window film on print cartridge is
dirty.
Wipe window film with a soft tissue
paper.
-
Print cartridge has not been set
correctly.
Please set the print cartridge
correctly.
Page 55
Printing is blurred in
perpendicular direction.
Paper feed direction
LED head is unclean. Wipe LED head with a soft tissue
paper.
Page 89
Low toner. On the control panel, set +1 to
+3 in [Menus] > [Print Adjust] >
[SMR Setting]. If the problem is not
rectified after that, replace the print
cartridge.
* There is a risk of the printouts
being dirty if you continue using the
+1 to +3 setting in [SMR Setting].
Page 55
The toner is clumping. Shake the print cartridge up and
down, and left and right.
Page 55
Paper not suitable. Check the roll paper specifications,
and then use paper that is described
on the roll paper specifications.
User's Guide
The temperature and humidity
controls are not suitable.
On the control panel, set +1 to +3
in [Menus] > [Print Adjust] > [SMR
Setting].
* There is a risk of the printouts
being dirty if you continue using the
+1 to +3 setting in [SMR Setting].
User’s Guide
Printing is light.
Print cartridge has not been set
correctly.
Re-install the print cartridge. Page 55
Low toner. Replace the print cartridge. Page 55
Paper is moist. Use paper that has been stored
at appropriate temperature and
humidity.
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Paper not suitable. Check the roll paper specifications,
and then use paper that is described
on the roll paper specifications.
User's Guide
Paper not suitable.
Type and thickness setting of
paper is inappropriate.
Correct [Media Weight] in [Paper
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
User's Guide
Recycled paper is used. Correct [Media Weight] in [Paper
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
User's Guide
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