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7. Error Messages and Troubleshooting
In case of any of the below problems occur during measurement, first check that no
other electrical device is within 12 inches (30 cm). If the problem persists, please
refer to the table below.
Display/Problem Possible Cause Solution
appears or the
wrist cuff does not
inflate.
The wrist cuff is not applied
correctly.
Apply the wrist cuff correctly,
then take another
measurement. Refer to
section 2.4.
Air is leaking from the wrist
cuff.
Contact customer service.
Refer to chapter 11.
appears
The wrist cuff is overinflated
exceeding 300 mmHg.
Do not touch the wrist cuff
while taking a measurement.
appears
You move or talk during a
measurement. Vibrations
disrupt a measurement.
Remain still and do not talk
during a measurement.
appears
The pulse rate is not detected
correctly.
Apply the wrist cuff correctly,
then take another
measurement. Refer to
section 2.4.
Remain still and sit correctly
during a measurement.
If the “ ” symbol continues
to appear, we recommend you
to consult with your physician.
/
appears
appears
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