Troubleshooting
Refer to the steps on page 18 onwards. The easiest way to light wood, charcoal and pellets is using a blow
torch. Remember to remove the chimney cap and to open the vents as necessary.
If you are having difficulty lighting your gas burner, please refer to the Ooni Pro gas burner manual.
Refer to the steps in your gas burner manual and ensure that you are using the pizza door.
Caution: Never use your Ooni Pro in high winds.
When any wood or charcoal starts to burn, there will be smoke produced until it reaches optimum
temperatures. Add fuel gradually and make sure it is burning cleanly before cooking. If you continue to see
dark smoke, it may be that your fuel is not completely dry or that too much has been added at once.
There will always be a light layer of soot when cooking with wood or charcoal. If this happens during your
cook, wait for your Ooni Pro to completely cool before gently wiping the glass with a paper towel.
Caution: Do not expose the glass to water while still warm or hot as this may cause damage to your Ooni Pro.
I can’t light my Ooni Pro
My gas burner does not ignite
I am seeing smoke or soot
My window is sooty
It’s safe to say that on any given day at least one member of our team is out using their Ooni – whether trying out recipes or, well, just because
we love the food Ooni cooks. Between us, we’ve racked up thousands of hours of cooking and we think we know how to get the best from Ooni
Pro. We’re always happy to give advice and tips: Remember to check out our online resources and to contact us at support@ooni.com if you
have any questions.
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