Opal OD5+ Series - Troubleshooting; Firmware Update

User Manual v.2.2
OD5+ Serie
OPAL – Your AutoID System Integrator
opal-holding.com
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4.4 Troubleshooting
Problem
Recommended Solution
Power on the printer, but the
LED does not light up
 Check the power connector
LED light turns red
(power/status) after print stops
 Check for software settings or program command errors
 Replace with suitable label or ribbon
 Check if label or ribbon is all out
 Check if label is jammed/tangled up
 Check if printing mechanism is not closed (Thermal Print Head
not positioned correctly)
 Check if sensor is blocked by paper/label
Printing started, but nothing
was printed on the label
 Check if label is placed upside down or if label is not suitable for
the application
 Select the correct printer driver
 Select the correct label and print type
When printing, label is
jammed/tangled up
 Clean the label jam, and if label is stuck on Thermal Print Head,
please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed
 Check if label or ribbon is stuck on the Thermal Print Head
 Check if application software has errors
 Check if start position settings has errors
 Check if ribbon has wrinkles
 Check if ribbon supply shaft is creating friction with the platen
roller. If the platen roller needs to be replaced, please contact
your reseller for more information
 Check if power supply is correct
When printing, part of the
label wasn’t printed
completely
 Check if Thermal Print Head is stained or dusted
 Check the media quality
Printout not in desired position
 Check if sensor is covered by paper or dust
 Check if liner is suitable for use, please contact reseller for more
information
 Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
occurs
 Check if error occurs on label height settings
 Check if sensor is covered by dust
Unclear printout
 Check print darkness settings
 Check if Thermal Print Head is covered with glue or stain
When using stripper,
abnormal function occurs
 Check if stripper sensor is covered with dust
 Check if label is installed properly
Note:
• Your dealer is knowledgeable about OD5+ printers, printing software, and your unique system.
Please contact your local dealer for further technical support.
4.5 Firmware Update
Firmware update can help to fix various possible hidden malfunctions.
Software tool, instructions, FW release notes and the latest firmware can be found on
https://www.opal-holding.com/od
You can carry out the FW update locally on the computer with the OPAL Download Tool software, or via
printer's WEB interface under Maintenance you will find the Firmware update function.