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2. Your SIM card may be damaged or dirty. Ensure you replace your SIM with your network
provider if this error occurs.
Failure to connect to the network
1. Your network signal may be weak or out of range. Contact your network provider or try the
phone in a different location to check your signal.
2. Your SIM card may be damaged, invalid or has no credit. Contact your network provider
for support.
3. Ensure you have enough credit on your network provider’s account. Contact your network
provider for support.
Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish to dial.
2. Ensure you have enough credit on your network provider’s account. Contact your network
provider for support.
3. Your signal strength may be weak. Check your signal strength and contact your network
provider.
Cannot receive calls
1. Ensure your mobile phone is switched on.
2. Ensure you have enough signal strength to receive calls.
3. Ensure you do not have the phone in flight mode.
4. Ensure your SIM card is installed correctly.
Cannot hear anyone on the call
1. Ensure your call volume is adjusted to your requirements. Using the volume keys on the
left side of the phone
2. Ensure you have sufficient signal strength.
The other party cannot hear you on the call
1. Ensure your hand or fingers are not covering the microphone.
2. Ensure you are speaking directly into the microphone.
3. Ensure you have not muted the call.
4. Ensure the other party has their volume turned up to their desired level.
Mobile Phone will not charge
1. Ensure the power plug is inserted in the wall socket correctly and the wall switch is turned
on.
2. Ensure the wall power socket is working by testing another device or a separate power
socket.
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