Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Note: The Time to complete value is automatically calculated only when the form is opened and is not
automatically adjusted with the adjustment of the segment completion time (the Ending at field). This
prevents unnecessary automatic changes to other segments of a segmentable activity.
6. To complete the entire activity, follow these steps:
a. Select the segmentable activity is finished check box.
The segmentable activity status drop-down list appears.
b. Select the final status for the activity from the segmentable activity status drop-down list.
Complete: Denotes that the activity is complete.
Not Done: Denotes that the activity is incomplete due to various reasons.
The selected segment along with the entire activity is marked as complete/ not done. The final status of
a segment may be different from the final status of the entire segmentable activity. For example, you can
close a segment as Not done while the activity has the Completed status. The reverse is also true.
7. To set an activity as Not done, follow the steps described in Step 4.
Cancel a Segmentable Activity
You can cancel a pending segmentable activity or a pending segment within the activity.
1. Click the hamburger icon and then click Dispatch Console.
2. Select a bucket or resource in the resource tree.
3. In the List view, select the segment or the activity that you want to cancel.
4. Click Cancel.
The Cancel Segment window opens for a segment and Cancel Activity window opens for a non-scheduled
activity.
5. If you wish to cancel the entire activity with the current segment, then select the Segmentable activity is
finished check box.
If you select this check box, the Time to complete field is hidden. You can delete an activity that has all its
segments in the Pending status in an inactive route, and has no canceled segments. In such case the Cancel
Segment window displays the Segmentable activity status field to select the final status of the activity as
deleted or canceled.
6. Select the Segmentable activity status from the drop-down list and click OK.
Option Description
Deleted Denotes that the activity is deleted.
Cancelled Denotes that the activity is cancelled.
If the segmentable activity has at least one segment in start status, the remaining pending segments can only
be canceled individually. You must first change the started segment to a final status. You also cannot cancel the
entire activity. You can adjust the time to complete to cancel or delete the activity.
The activity is marked canceled/ deleted.
7. Adjust the Time to complete and click OK.
The selected segment is cancelled based on these constraints:
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