Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Field Description
The minimal allowed value of the Time to complete field is determined as the greater
of the minimal duration of a single segment and the total duration of the existing
started segments. You can change the Time to complete value, if necessary. This is the
only way to change the duration of the entire segmentable activity.
7. Click OK.
The activity details are updated.
Complete and Not-Done Activities
You can mark an activity status as Completed at the end of a task. You can mark activities or segments that you have
started but not completed due to various reasons, as Not done.
You can mark the activity status as Complete or Not done based on these constraints:
• You can complete or incomplete an entire activity or a single segment of the activity.
• When the time to complete and the last segment complete simultaneously, then the activity is marked
Complete.
• If you complete a segment before the time to complete, the application moves the remaining duration to non-
scheduled pool and marks the activity as Started.
• If you have selected the Segmentable activity is finished check box by default for the last segment of the
activity, the check box is disabled for all other segments.
• If you complete an entire activity with a segment, which is not the last segment, the application deletes all the
remaining segments and marks the activity as complete or not done. Further, it deletes all the subsequent
segments from the routes.
Related Topics
•
Complete a Segmentable Activity
Complete a Segmentable Activity
You can mark either an entire segmentable activity, or an individual segment as complete. For a segment to be marked
as complete, it must be in Started status. You can also mark an activity as complete, after you finish the last segment of
the activity. You can also mark an incomplete activity as not done.
1. Click the hamburger icon and then click Dispatch Console.
2. Select a bucket or resource in the resource tree.
3. Open the segmentable activity, which you want to complete in the List view.
4. Select the segment with Start status and click End from the hint.
The End Segment window appears.
5. To complete the segment, follow these steps:
a. Enter the time that is remaining to complete the activity, in the Time to complete field.
Initially, the application calculates the Time to complete value according to this formula: segmentable
activity duration – duration of finished segments – (current time – start time). You can adjust the
time to complete when you complete a segment.
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