Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
sees all the data in their own time zone, but when the activity (customer) is in a different time zone, both times are
shown as appropriate. The activity time zone is used for notifications and can be used in APIs (for example, for sending
messages). Typically, the time zone of a physical location is used for notifications, but you may use your preferred time
zone, such as your headquarters time zone or any other in which you prefer to get notifications.
Resource related information
Information that is related to a resource and the resource’s route is entered in the resource's time zone. It includes:
• Route Status (queue_status), includes the time when the route was activated
• Reactivated (reactivated)
• Resource working hours (calendar)
• Resource on-call hours (oncall_calendar)
Time view shows this information differently in Oracle Field Service Core Application and Oracle Field Service Mobile for
Android and iOS. See the earlier sections for more details.
Activity Related Information
Time related information on an activity is displayed and entered in the time zone of the resource for which the activity is
assigned. This information includes:
• Start (ETA)
• End (end_time)
• Start - End (eta_end_time)
• Delivery window (delivery_window)
• Activity Time of Booking (atime_of_booking)
• Activity Time of Assignment (atime_of_assignment)
The only exceptions are:
• Time slot or service window (depending on what is used for the particular activity type)
• SLA window
These properties are either in the resource time zone or in the customer time zone. It depends on the SLA and Service
window use customer time zone field set on the activity type. Time view shows this information differently in Oracle
Field Service Core Application and Oracle Field Service Mobile for Android and iOS. See the earlier sections for more
details.
User related information
All user related information is shown in the time zone of the user. It includes:
• When the user was registered
• When the user was updated
• When the user logged in last time
• When the user changed the password
• Date and time till when the user is blocked
Collaboration
Each message in Collaboration includes the time when it was sent. This time is shown in the time zone of the currently
logged in user.
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