Oracle 21C - Page 134

Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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When qualification levels are set for at least one work skill, then the resource is considered to have only
that specific skill. The resource is not considered for work requiring any of the other skills.
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A higher ratio number increases the likelihood that this resource will be assigned activities with this work
skill. If the ratios are conflicting, the application uses the higher ratio. If the work skill group ratio conflicts
with the individual work skill ratio, the application uses the individual work skill ratio.
Add Work Zones to a Resource
Work zones define the regional areas in which technicians are permitted to work. When you add a work zone to a
resource, any work zone shape or custom map layer that is added to the work zone is displayed on the map. Work zone
shapes and custom map layers help you visualize your work area better.
1. Select the resource from the Resource Tree.
2. Click Resource Settings and then select Resource Work Zones from the drop-down list.
The Resource Work Zones page displays for the selected resource.
3. Click Add new.
The Add Resource Work Zone for <resource name> dialog box appears.
4. Complete these fields:
Field Description
Work zone Select the work zone from the drop-down list.
Display additional zones in the drop-
down list
Select the box to view all the active work zones. For the group or bucket that this
resource is in.
Ratio Type a value between 1 and 100. A higher number increases the likelihood that this
resource will be assigned activities in this work zone. If this is a work zone the resource
works in daily, or if it is a preferred zone for the resource, enter a higher number. If this
resource only works in this work zone occasionally or only by exception, enter a lower
number. You can assign multiple work zones with different ratios to one resource.
Schedule Section
Temporary Select this check box to create a temporary work zone for a specified period of time.
Date Start Enter the date that this work zone assignment starts.
Date End [Optional] If this is a temporary assignment, enter the date that this work zone
assignment ends.
Recurrence Set the schedule for the work zone if the resource is alternating between work zone
assignments. Resources can cover different work zones on different days of the week.
Use this feature to change a resource’s work area on certain days of the week. Select the
frequency of recurrence and the days on which to recur.
5. Click Add.
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