Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Resource Tree
You can use the resource tree to see a hierarchical view of your organization’s resources, typically sorted by
geographical region. The resource tree displays to the left of the page.
You can hide or unhide the resource tree using the pin icon. This is how the resource tree with pin button is displayed:
When you select a resource from the resource tree, the resource’s activities display in the work area on the right. You
can expand and collapse the resource tree entities using the forward and down arrows.
Here are the resource types and the roles that each item in the resource tree performs:
• Field resource: This resource can perform work, has work skills, associated work zones, and has a related user
that is an actual person, or a crew, or people performing work.
• Vehicle: This resource can have work skills, inventory, and geolocation tracking enabled. When assigned to a
team it may add the required work skills and inventory to be used by the team.
• Tool: This resource represents specific tools such as 30-feet ladder and excavator. This resource can have work
skills, inventory, and geolocation tracking enabled. When assigned to a team it may add the required work skills
and inventory to be used by the team.
• Bucket: This resource is used to accumulate work that is not yet distributed to field resources. Only the
application can assign activities to this resource. This resource is used for Quota Management.
• Organization unit: This resource aggregates field resources, vehicles, and tools in the tree-like hierarchy to
simplify management and reporting. This resource is used for Quota Management.
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