Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Resource Tree Icons
You can identify the resource tree elements based on the shape of their icons.
double silhouette: This designates a bucket or an organization unit. Buckets generally have numbers to the right of
them, while groups don't.
single silhouette: This designates a mobile employee, a resource, a truck or equipment. Technician resources also have
numbers to the right of them indicating the pending activities remaining, and the total activities assigned.
The color of the icons indicates the status of the resource’s queue:
Icon colors
Yellow – Resource does not have a route or the route is inactive.
Blue – The route is activated. (The resource is working.)
Grey – Route is deactivated or completed. (Resource has finished working for the day).
You can display the icon and the queue status in the resource hint. Your administrator configures these on the Screen
Configuration page. Additional symbols appear for certain exception situations. For example, a grey box indicates a
non-working resource.
Related Topics
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Resource Tree Alerts
Work Area
You can see the details of a resource that you select in the resource tree, in the work area. When you click a menu tab,
you see the corresponding information for the resource in the work area. Across the top of the work area are several
buttons. Use these buttons to access features such as filtering the details and viewing details for multiple days.
The work area is shown in this screenshot:
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