Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
Create an Activity or a Service Request from a Custom Map Layer
In the utility organizations where map layers are commonly used, you can create an activity or a service request
from a map layer and include the asset details and GPS location. You can also interact with the asset directly and
obtain historical and/or IoT data about assets. The application can capture the correct location and asset properties
automatically, if configured.
Example: A facility maintenance company wants its dispatchers and technicians to be able to create a maintenance
activity from a map asset. The steps to perform in the application are:
1. Administrator configures the plug-in or the custom form. Let's say, your administrator has configured the 'Add
maintenance activity' custom form.
2. Administrator configures the Shape hint button field for the plug-in or custom form, for the required
custom map layer. For example, the Administrator has configured the Shape hint button field with the 'Add
maintenance activity' custom form.
3. Dispatchers and technicians open the plug-in or custom form from the team map or the resource route map
and create the activity or service request.
Steps to create an activity or a service request from a custom map layer:
1. Open the team map or the resource route map.
2. Click the layer icon and select the layer on which Shape hint button is configured. Based on the earlier
example, select the layer for which the 'Add maintenance activity' custom form is configured.
3. Click the shape and then click the plug-in or custom form in the hint. Based on the earlier example, click 'Add
maintenance activity'.
The configured plug-in or custom form opens. Based on the earlier example, the 'Add maintenance activity'
custom form opens and lets you create the activity.
View Route Maps When You're Offline
You can now view the map for a particular route even when your mobile is in offline mode.
With this new feature, you can:
• View the coordinates of the activities
• View the pre-loaded titles of the map (if map is opened and then the network connection is off)
• View the activity list
• View activity hints
• View custom map layers (if they were preloaded online)
Menu item ‘Map’ always active
The Map option, which appears in Activity List and Activity Details screen, will be active even in offline mode now.
Map title in offline mode
When you open the map and then your mobile goes to offline mode, the map displays preloaded titles of the map. If
you open the map in offline mode, the whole map screen appears as a grid.
Map layers in offline mode
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