Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
Color Code Description
There are alerts in the route (regardless of route status)
The length of the circle indicates the resource's workload for the day. A complete circle indicates a 100% load, while
no circle indicates that there are no regular activities assigned for the day. The workload indicator reflects only those
activities within regular working time and does not factor in any workload within on-call shifts.
The workload indicator is subject to browser restrictions: for older browser versions which do not support Scalable
Vector Graphics (SVG) image format, the workload indicator will not be shown. This restriction applies, for example, to
Internet Explorer 8.
Note: Route status reflects the current state, and is not dependent on the date selected on Time View.
On-call indicator: A yellow telephone icon in the bottom right of the resource photo indicates that the resource is
currently working on-call.
Activity Pools
Each resource has three activity pools – scheduled, non-scheduled, and not-ordered.
• A scheduled activity has a specific date and time.
These activities are shown as color-coded bars representing activities of different statuses (1).
• A not-ordered activity has a specific date, but has no definitive place in the route.
These activities are shown as a square with the number of not-ordered activities at the end of your working
time (2).
• A non-scheduled activity has no definitive date and time.
These activities shown as a tab with the number of non-scheduled activities at the right edge of the screen (3).
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