Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
Now, let’s understand how you can set the date range in the calendar. To set a date range, you must define business-
rules settings on the Business Rules page. This table explains commonly used terms in Resource Calendar.
Time Meaning Representation
Working Time Working time of the resource Pale Turquoise with its duration in a deeper
color
Default schedule Working time configured for the whole
organization, division, or for a particular
geographic region
Darker shade
Individual schedule Working time configured for an individual resource Lighter shade
On-call Time in which a resource is working on-call support White with Yellow telephone icon
Regular and On-call on the same day Resource has regular and on-call tasks on the same
day
Cell is divided into two parts with each part
containing information about one schedule
Regular and On-call overlapping on same
period
Resource has regular and on-call tasks on the same
time
Regular calendar is prioritized and also displays
the overlap period
Non-working Vacation time Blank cell
A resource can have a default schedule or an individual schedule. A default schedule is the working time configured for
the whole organization, division, or for a particular geographic region. In other words, a default schedule is the working
time added at the Organization unit or Bucket level, which is inherited by the child resources. An individual schedule is
the working time applied to an individual resource.
You can view the total available working time of the resources in a group from the column header. The time is expressed
in any one of these units of measurement:
• Man hours — default unit of measurement
• Points — generally used if the company uses points in workforce management
• Scheduled — number of resources with working calendars for a particular day
• FTE (full-time equivalent) — sets the standard duration of a working day, as defined by the full-time equivalent
parameter on the Business Rules page.
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