Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
You can select the units of measurement, which are most suitable for your needs by clicking a column header. The
column header produces a hint containing all available units of measurement with their equivalent values for the
selected column.
Note: If you change the units of measurement in any column, all the columns present in the grid will change.
If you have the pre-loaded units, the hint shows planned working time-values. The planned values display in the units
of measurement in which they were loaded, and the hint contains an additional Variance column, which shows the
difference between the actual and planned values. If no plan is loaded, the Planned column shows dashes instead of
actual values.
Find Resource Information
The Resource Info page is a dashboard for field managers that displays an overview of a resource’s data, and allows
them to edit any of the information listed.
When you click in the resource hint on your web browser, the Resource Info page displays. This screenshot shows
the Resource Info page that contains general information about a resource.
The page contains these blocks of information:
• General information (includes basic information about the resource, such as name, photo, e-mail address, and
phone number)
• Additional information (includes time zone, time format, and date format)
• Locations (contains the list of locations assigned to the resource)
• Resource Calendar (shows the resource's work schedule for the month)—Working days in blue, Non-working
days have white background color, Workload (a dot is displayed for the date if there is any other activity except
mass-repeating activity), On-call icon to indicate there is a on-call shift for the selected date. if no working
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