Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
calendar has been specified for the selected resource, shift information is calculated according to the parent
resource calendars or default company calendars, and the calendar can be shifted one month earlier or later by
tapping the left or right arrow).
• Work skills (includes a resource’s work-related skills and their level of expertise with those skills)
• Work zones (contains the work zones assigned to the resource; work zones assigned for the current day are
color-coded)
Note: The data blocks that display on the Resource Info page correspond to the resource settings that are
configured for the resource. For example, if no locations or work skills have been defined for a resource, the Locations
and Work Skills blocks are hidden.
You can edit the information that displays in each block on the page by tapping or clicking the block’s title.
Edit Resource Information
A field manager can review and revise a resource’s employee information, as well as information about work skills, work
zones, work locations, and calendars.
From the Resource Info screen, tapping or clicking the title in any of the information blocks displays dialog box boxes
in which you can add, change, or delete information specific to that block. Alternatively, you can use the Action menu to
edit the resource information and also perform other activities.
Note: The information that actually displays will depend on what has been configured for your environment.If two
users are linked only by teamwork and do not have any association with each other, then the users will not have
access to each other's resource information.
255
To Next Page
Loading...
Need help?
General
