Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
System/Custom Property Behavior When Individual
Segment is Generated
Behavior When Property
is Changed Within
Individual Segment
Behavior When Property
is Changed Within
Segmentable Activity
Level
System Other system properties Segments are created with
the value of property from
Segmentable activity.
If Segment is Pending:
When a property value is
updated in any segment,
the new value is updated in
all other pending segments
and the segmentable
activity.
If Segment is not Pending:
segment retains its own
value.
When a property value is
updated in a segmentable
activity, the new value is
updated in all pending
segments.
Property values for
segments not in Pending
status are not updated.
Custom File Segments are created with
the refence to the file from
Segmentable activity.
System doesn't make a
clone of the file content
itself. Instead, it creates a
reference.
When a new file is uploaded
for one of the segments,
there is no change in other
segments and no change
in segmentable activity -
they retain the file they had
before.
When a new file is uploaded
for a Segmentable activity,
there is no change in other
segments - they retain
the file they used to have.
The observed behavior is
the same as for any other
"custom property".
Custom Other custom properties Segments are created with
the custom property value
from the segmentable
activity.
If a segment is pending:
When a custom property
value is updated in any
segment, the new value
is updated in all other
pending segments and the
segmentable activity.
All non-pending segments
retain their values of
custom properties.
When a custom property
value is updated in a
segmentable activity, the
new value is updated in all
pending segments.
All non-pending segments
retain their values of
custom properties.
Non-Scheduled Segmentable Activities
You can create or move a segmentable activity to the non-scheduled pool of a bucket or a technician. In this case, no
segments are created and only the total duration of the segmentable activity is shown in its details.
This screenshot shows a non-scheduled segmentable activity:
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