Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
If you move a segmentable activity from the scheduled to non-scheduled pool, all segments are removed. In addition,
the activity is merged into a single entity with the defined duration. Its behavior is the same as that of an activity created
in the non-scheduled pool.
Not-Ordered Segmentable Activities
If you have selected the Support for not-ordered activities option for the segmentable activity type, you can create a
segmentable activity as not-ordered, that is, without a specific place in the route.
One segment is always created on the first day of the activity, regardless of whether there is time available or not. This
segment of minimal duration always remains in case of further adjustments, so that the resource can monitor the not-
ordered activity in the current route.
When a not-ordered segmentable activity is created, its segments duration is between the value of the Minimal duration
of a single segment parameter and the value of the Maximal total duration of segments created for a particular day
parameter. However, the actual duration of a particular segment can be equal to the available time period in the route,
if any. The idea behind this is that the resource must be able to perform the not-ordered segmentable activity between
other activities.
Other Segmentable Activity Specifications
This section includes the specifications for segmentable activities in areas such as property inheritance, activity
search, travel time calculation, work zone and work skill support, inventory and required inventory support, capacity
management and routing, and so on.
Property inheritance from a segmentable activity to its segments
In a pending segmentable activity, segments inherit all fields and custom properties, except for the Duration and
Position in route fields. These two fields are determined for each segment. If you add a file property to a segmentable
activity, the content of such property is not cloned to each segment. Instead, a reference to the file property is created
for segments. If you upload a new file to a started segment, the new File ID is used only for the segment for which it was
created. All other segments refer to the file uploaded to the entire activity, if any.
Activity search
The search is performed both in the activities and in their segments. Therefore, the search results may include these:
• All existing segments of a scheduled segmentable activity. The activity itself is not returned.
• Non-scheduled segmentable activities.
There is no visual difference between segmentable activities and single-day activities in the list of search results.
Support of Work Zones, Work Skills, and preferred resources
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