Orah 4i - Troubleshooting; Reporting Bugs - Camera; Reporting Bugs - USB Audio

Orah 4i User Guide v1.2.0
Troubleshooting
I. Reporting bugs related to the camera
Before reporting a bug related to the detection of the camera on the Orah WebApp, please
follow this article.
Before reporting a bug related to the update of the camera, please follow this article.
II. Reporting bugs related to USB audio card support
Before reporting a problem related to USB audio ingest:
● Make sure whether the card is listed when you re-open Orah 4i's control app in a fresh
browser window.
● Try to reboot to see if the issue occurs.
● Try the card on a different USB port. Make sure no other device is connected on the
USB ports.
When looking for support on USB audio ingest, please send us the following information:
● The exact reference of the USB card you are having issues with.
● The logs collected right after the issue occurs.
● A sample file that we can use to analyze the audio signal if the issue is related to audio
quality (eg. recorded to SD card).
Orah 4i - User Guide v1.2.0 Copyright 2017 - VideoStitch inc.
This guide is protected under copyright law
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