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TROUBLESHOOTING ORBAN MODEL 9400
Technical Support
If you require technical support, contact Orban customer service. Be prepared to de-
scribe the problem accurately. Know the serial number of your 9400 this is printed
on the rear panel of the unit.
Telephone: (1) 510 / 351-3500
Write:
Customer Service
Orban
1525 Alvarado Street
San Leandro, CA 94577 USA
Fax: (1) 510 / 351-0500
E-Mail custserv@orban.com
Please check Orban’s website, www.orban.com
, for Frequently Asked Questions and
other technical tips about 9400 that we may post from time to time. Manuals (in
.pdf form) and 9400 software upgrades will be posted there too — click
“Downloads” from the home page.
Factory Service
Before you return a product to the factory for service, we recommend that you refer
to this manual. Make sure you have correctly followed installation steps and opera-
tion procedures. If you are still unable to solve a problem, contact our Customer Ser-
vice for consultation. Often, a problem is relatively simple and can be quickly fixed
after telephone consultation.
If you must return a product for factory service, please notify Customer Service by
telephone, before you ship the product; this helps us to be prepared to service your
unit upon arrival. When you return a product to the factory for service, we recom-
mend that you include a letter describing the problem.
Please refer to the terms of your Limited Standard Warranty (see page 1-28), which
extends
to the first end user. After expiration of the warranty, a reasonable charge
will be made for parts, labor, and packing if you choose to use the factory service fa-
cility. Returned units will be returned C.O.D. if the unit is not under warranty. Orban
will pay return shipping if the unit is still under warranty. In all cases, the customer
pays transportation charges to the factory (which are usually quite nominal).
Shipping Instructions
Use the original packing material if it is available. If it is not, use a sturdy, double-
walled carton no smaller than 7 (H) x 15.5 (D) x 22 (W) 18 cm (H) x 40 cm (D) x
56 cm (W), with a minimum bursting test rating of 200 pounds (91 kg). Place the
chassis in a plastic bag (or wrap it in plastic) to protect the finish, then pack it in the
carton with at least 1.5 inches (4 cm) of cushioning on all sides of the unit. “Bubble”
packing sheets, thick fiber blankets, and the like are acceptable cushioning materi-
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