Video
Symptom Cause and solution Reference pages
No pictures are displayed or the
pictures are disturbed
• Has the unit been connected properly to the other connected devices?
Installation Instructions
→ “Connections”
• If the system is configured in such a way that the picture is also switched when
the unit to be operated is selected, has the correct unit been selected?
page 32
• Has the image signal setting been selected correctly? page 54, page 83
The picture is flipped vertically • Has the stand‑alone (Desktop) installation setting been selected correctly? page 59, page 87
Multiple color bands (color bars) are
displayed
• Switch to the camera picture. page 36
The menu screen is displayed • Exit the camera menu. page 44
It is difficult to view the menu
screens
• Depending on the HDMI monitor you are using, you may experience one or more
of the symptoms described below.
• The resolution of the characters in the camera menu displays changes as the
background image changes.
• Depending on the edge enhancement setting established for the monitor, white lines
appear in front of the black shadows of the camera menus.
• Depending on the edge enhancement setting established for the monitor, the
background colors may be superimposed onto the white parts of the camera menus.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
page 36
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
page 38
The subject is not brought into focus
during zooming when the manual
setting is used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is higher, and
then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects into focus.
→ In such cases, use the focus at the auto setting.
page 36
The video appears jerky
• Is [Frame Mix] set to a value other than [Off]?
→ When [Frame Mix] is other than [Off], the images may appear jerky due to the gain‑
up from [Frame Mix] in low-light environments.
To clear this, in [Scene], select a setting other than [Full Auto] (one of [Scene1],
[Scene2], or [Scene3]), and set [Frame Mix] to [Off].
page 33, page 47
[AW‑UE50]
1080/29.97PsF images appear jerky
• This is normal operation.
→ In the PsF (Progressive segmented Frame) format, an identical image is captured
to fields 1 and 2 in order to output the same image as progressive. Therefore, the
image will appear slightly jerky.
– – –
[AW‑UE50]
1080/25PsF images appear jerky
• This is normal operation.
→ In the PsF (Progressive segmented Frame) format, an identical image is captured
to fields 1 and 2 in order to output the same image as progressive. Therefore, the
image will appear slightly jerky.
– – –
Something is wrong with the
coloring of the pictures
• Activate the ATW (Auto tracking white adjustment) function. page 41
• In some situations, the proper colors may not be reproduced using the ATW
function.
→ In cases like this, proceed with the white balance adjustment.
pages 40 to 41
The pictures are too light or too dark
• Either select the auto setting for the iris or select the manual setting and adjust
the iris manually.
page 38
• The pictures may be dark if the analog video signal cables are too long because
this will cause signal attenuation.
– – –
142 143
Troubleshooting (continued)
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