2.7 Reports
156 Programming Manual
2.7.7 Call Handling Statistic Report
The call handling statistic report displays both a summary of and details of VPS activity over a
specified period of time for the Automated Attendant service. This report includes the total number of
incoming calls, transferred calls, held calls, calls which left a message, the result of transferred calls,
etc.
Call Handling Statistics Report JUL-28-2004 11:30 AM
From: JUL-01-2004 09:30 AM
Total Calls Answered: 23083
Percentage (%)
Caller Dialled During Greeting 20797 90.10
Caller Hung Up During Greeting 1529 6.62
Greeting Complete 757 3.28
Total Transfers: 19047
Transfer by Timeout 168 0.88
"0" key for Operator 2106 11.06
Single Key Requests (except "0") 1302 6.84
Full Extension Requests 10546 55.37
Left a Message for a Subscriber 0 0.00
Logon Sessions 4761 25.00
Fax Call Answering 164 0.86
Result of Transfers: 8943
Line Busy 631 7.06
Ring No Answer 2876 32.16
Call Blocking 443 4.95
Rejected 10 0.11
Illegal Number 91 1.02
Call Connected 4892 54.70
Hold Initiated: 77
Call Connected 69 89.61
Hold Abandoned 8 10.39
Diverted Calls: 8196
Message Taken 7287 88.91
External Transfer 156 1.90
Intercom Paging 23 0.28
Call a Beeper 4 0.05
Transfer to Custom Service 0 0.00
Disconnected 726 8.86
Total Usage in Minutes 59346
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