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Panasonic WV-SC385 - User Manual

Panasonic WV-SC385
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Operating Instructions
Network Camera
Model No. WV-SW390 Series
WV-SC380 Series
WV-SW170 Series
WV-ST160 Series
WV-SW175
WV-SW396
This manual covers the models: WV-SW390 Series (WV-SW396A, WV-SW396, WV-SW395A, WV-SW395APJ,
WV-SW395, WV-SW396AE, WV-SW396E, WV-SW395AE, WV-SW395E, WV-SW395R, WV-SW395PJ),
WV-SC380 Series (WV-SC386, WV-SC385, WV-SC384, WV-SC386E, WV-SC385E, WV-SC384E, WV-SC385R,
WV-SC384R, WV-SC385PJ), WV-SW170 Series (WV-SW175, WV-SW174W, WV-SW172, WV-SW175E,
WV-SW174WE, WV-SW172E), and WV-ST160 Series (WV-ST165, WV-ST162, WV-ST165E, WV-ST162E).
Before attempting to connect or operate this product, please read these instructions
carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.
WV-SW395R, WV-SC385R, and WV-SC384R do not support the HTTPS function.

Table of Contents

Other manuals for Panasonic WV-SC385

Questions and Answers

  • H
    haley22Sep 8, 2025
    What does it mean if live indicator lights red on Panasonic Security Camera?
    • C
      Curtis WattsSep 8, 2025
      If the live indicator on your Panasonic Security Camera lights up red, try these steps: - Unlock the write protect switch of the SDHC/SD memory card. - Use an SDHC/SD memory card formatted on the camera. - Replace the card with a normal one.
  • J
    Jason GonzalezSep 7, 2025
    What to do if Panasonic WV-SC385 stops panning/tilting and makes mechanical noise?
    • C
      Crystal MooreSep 7, 2025
      If your Panasonic Security Camera stops panning/tilting and you hear mechanical noise, carry out the refresh position function from the [Default reset] tab of the setup menu.
  • J
    Jonathan CampbellAug 22, 2025
    How to fix Panasonic Network cameras when I cannot access the camera?
    • A
      Anna McgeeAug 22, 2025
      Check if you are using the correct IP address by using the Windows command prompt to ping the camera's IP address. If that doesn't work, reboot the camera and change the IP address using the Panasonic IP setup software within 20 minutes of the restart. Alternatively, reboot the camera while holding the [INITIAL SET] button to reset the IP address to the default setting '192.168.0.10'. Ensure that the IP addresses of your PC and the camera are in the same class.
  • B
    Brent HawkinsSep 4, 2025
    What to do if live indicator keeps blinking orange on Panasonic Security Camera?
    • J
      James TorresSep 4, 2025
      If the live indicator on your Panasonic Security Camera blinks orange approximately every 2 seconds, first ensure that your router is powered on. Then, configure the port forwarding settings for your router. If you have enabled auto port forwarding for the camera, try deactivating it. For further assistance, refer to your router's operating instructions to enable the UPnP function.
  • J
    Jillian Carr DDSSep 3, 2025
    Why does the live indicator light or blink orange on my Panasonic Security Camera when I turn it on?
    • M
      Michael CalderonSep 3, 2025
      If the live indicator on your Panasonic Security Camera lights or blinks orange upon turning it on, make sure the LAN cable is properly connected. Also, verify that the hub or router you are using is functioning correctly. If the issue persists, try replacing the cable with a different one.
  • R
    Randall PetersonSep 1, 2025
    Why is the power not turned on in my Panasonic Security Camera?
    • K
      Kevin RiceSep 1, 2025
      If your Panasonic Security Camera isn't powering on, ensure the power plug is firmly connected. Also, check that the connection is appropriately established. For PoE devices, refer to their operating instructions for guidance.
  • P
    patriciacamachoAug 31, 2025
    How to turn on live indicator on Panasonic Security Camera?
    • K
      Katherine SanchezAug 31, 2025
      If the live indicator on your Panasonic Security Camera never lights up, select "On" or "On(Access)" for the indicator setting.
  • C
    Christian WoodsAug 30, 2025
    Why does my Panasonic WV-SC385 Security Camera pan unpredictably?
    • M
      michellesmithAug 30, 2025
      If your Panasonic Security Camera starts panning unpredictably, check the exogenous noise level around the camera.
  • K
    kristenwilsonAug 28, 2025
    What to do if Panasonic WV-SC385 Security Camera stops panning and makes noise?
    • L
      Lori MyersAug 28, 2025
      If your Panasonic Security Camera stops panning or tilting and makes mechanical noise, carry out the refresh position function from the [Default reset] tab of the "Maintenance" page of the setup menu.
  • B
    Brian HillAug 27, 2025
    Why is the live indicator red on my Panasonic WV-SC385 Security Camera?
    • J
      Justin GreerAug 27, 2025
      If the live indicator on your Panasonic Security Camera is red, the write protect switch of the inserted SDHC/SD memory card may be set to "LOCK". Unlock the write protect switch. If that's not the problem, use an SDHC/SD memory card formatted on the camera or replace the card with a normal one.

Summary

1 Monitor images on a PC

1.1 Monitor images from a single camera

Steps to view live video from a single network camera on a PC using a web browser.

1.2 About the “Live” page

Explanation of the user interface elements and controls on the camera's live view page.

1.3 Monitor images from multiple cameras

Guide to displaying images from multiple cameras simultaneously on a multi-screen setup.

2 Monitor images on a cellular phone;mobile terminal

2.1 Monitor images on a cellular phone

Guide to accessing and viewing camera images on a cellular phone.

2.2 Monitor images on a mobile terminal

Instructions for viewing camera images on mobile terminals like smartphones and tablets.

3 Record images on the SD memory card manually

4 Action at an alarm occurrence

4.1 Alarm type

Overview of different alarm types that can trigger camera actions and notifications.

4.2 Action at an alarm occurrence

Configuration of camera responses to triggered alarms, such as saving images or sending notifications.

5 Transmit images onto an FTP server

5.1 Transmit an alarm image at an alarm occurrence

Settings for automatically sending alarm images to an FTP server when an event occurs.

5.2 Transmit images at a designated interval or period

Configuring the camera to send images to an FTP server at scheduled intervals.

6 Display the log list

7 Playback of images on the SD memory card

7.1 About the playback page

Details on the interface and controls for playing back recorded images from the SD memory card.

7.2 Download the images (When “H.264” is selected)

Procedure for downloading H.264 video data recorded on the SD card to a PC.

8 About the network security

8.1 Equipped security functions

Overview of security features like user authentication, port restriction, and HTTPS encryption.

9 Display the setup menu from a PC

9.1 How to display the setup menu

Steps to access the camera's configuration menu via a web browser on a PC.

9.2 How to operate the setup menu

Guide on navigating and using the various settings and options within the camera's setup menu.

9.3 About the setup menu window

Explanation of the main components and tabs within the camera's setup menu interface.

10 Configure the basic settings of the camera [Basic]

10.1 Configure the basic settings [Basic]

Essential initial configurations including camera title, time, date, and SD card settings.

10.2 Configure the settings relating to the SD memory card

Detailed settings for managing the SD memory card, including format, recording, and capacity.

10.3 Access copy images saved on the SD memory card onto the PC

Instructions for copying images from the SD card to a PC using network access.

10.4 Configure the settings relating to the logs [Log]

Configuration settings for system logs, including alarm, manual/schedule, and FTP error logs.

11 Configure the settings relating to images and audio [Image;Audio]

11.1 Configure the settings relating to the aspect ratio [JPEG;H.264]

Setting the image aspect ratio for JPEG and H.264 formats, affecting display and compatibility.

11.2 Configure the settings relating to JPEG images [JPEG;H.264]

Configuration of JPEG image parameters like refresh interval, capture size, and quality for live view.

11.3 Configure the settings relating to H.264 images [JPEG;H.264]

Settings for H.264 image transmission, including bit rate, quality, and refresh interval.

11.4 Configure the settings relating to MPEG-4 images [JPEG;MPEG-4]

Configuration options for MPEG-4 image transmission, covering various quality and transmission parameters.

11.5 Configure the settings relating to the camera operations [Cam. Function]

Settings for camera operations like home position, self-return, and auto tracking.

11.6 Configure the settings relating to images and the preset positions [Image;Position]

Management of image quality, preset positions, auto pan, patrol, and privacy zones.

12 Configure the multi-screen settings [Multi-screen]

[IP address]

Entering IP addresses or hostnames to register cameras for multi-screen display.

13 Configure the alarm settings [Alarm]

13.1 Configure the settings relating to the alarm action [Alarm]

Setting up actions for terminal alarms, VMD, and command alarms.

13.2 Configure the settings relating to the camera action on alarm occurrence [Alarm]

Defining camera responses to specific alarm types, such as preset movement or auto track.

13.3 Configure the settings relating to the alarm image [Alarm]

Settings for transmitting alarm images to an FTP server, including directory and file naming.

13.4 Configure the settings relating to H.264 recording [Alarm]

Configuring H.264 recording settings for alarms, including pre-alarm, post-alarm duration, and image quality.

13.5 Configure the settings relating to the alarm output terminal [Alarm]

Setting up alarm output terminals, including trigger type, output type, and pulse width.

13.7 Configure the VMD settings [VMD area]

Setting up Video Motion Detection (VMD) areas for motion detection and alarm triggering.

13.8 Configuration of the settings relating to the E-mail notification [Notification]

Setting up email notifications for alarms, diagnostics, and SD card status.

14 Configure the setting relating to the image recognition [Advanced func.]

14.1 Configure the settings relating to the XML notification [XML notification]

Setting up XML notifications for image recognition events like face detection or auto track.

15 Configure the settings relating to the authentication [User mng.]

15.1 Configure the settings relating to the user authentication [User auth.]

Managing user access and authentication methods for controlling camera access.

15.2 Configure the settings relating to the host authentication [Host auth.]

Configuring host authentication to restrict access based on IP addresses.

15.3 Configure the settings relating to the priority stream [System]

Managing priority streams to ensure image quality and refresh rates during concurrent user access.

16 Configure the settings of the servers [Server]

16.1 Configure the settings relating to the E-mail server [E-mail]

Configuring SMTP and POP server settings for sending and receiving email notifications.

16.2 Configure the settings relating to the FTP server [FTP]

Setting up FTP server details for transmitting images and alarm data.

16.3 Configure the settings relating to the NTP server [NTP]

Configuring NTP server settings for accurate time synchronization.

17 Configuring the network settings [Network]

17.1 Configure the network settings [Network]

Basic network configuration including IP address, subnet mask, gateway, and DNS.

17.2 Configure the HTTPS settings

Comprehensive guide to configuring HTTPS settings for secure camera access.

17.3 Access the camera using the HTTPS protocol

Steps to access the camera securely using the HTTPS protocol and install the security certificate.

17.4 Configure the settings relating to DDNS [DDNS]

Setting up DDNS services like Viewnetcam.com for remote access via domain names.

17.5 Configure the settings relating to SNMP [SNMP]

Setting up SNMP for network monitoring and camera status management.

17.7 Configure the schedule settings of the FTP periodic image transmission [FTP img. trans.]

Setting schedules for periodic image transmissions to an FTP server.

18 Use the camera on a wireless LAN [Wireless] (SW174 W only)

18.1 Manually connecting the camera to a wireless LAN (manual settings) [Basic]

Manual steps to connect the camera to a wireless network by configuring basic settings.

18.2 Connecting the camera to a wireless LAN with WPS (automatic settings) [Basic]

Using WPS for automatic wireless connection setup between camera and router.

18.3 Using the cameras Wireless QoS [Basic]

Configuring Wireless QoS to prioritize data transmission for H.264 RTP streams.

18.4 Confirming the cameras wireless information [Status]

Checking the status of the wireless connection, including signal strength and SSID.

19 Configure the settings relating to the schedules [Schedule]

1. Select an action to be assigned to the schedule from “Schedule mode”.

Assigning actions (Off, Alarm, VMD, Access, Recording, Position Refresh) to specific schedule time slots.

20 Maintenance of the camera [Maintenance]

20.1 Check the system log [System log]

Viewing and analyzing system logs for troubleshooting and monitoring camera status.

20.2 Upgrade the firmware [Upgrade]

Procedure for upgrading the camera's firmware to the latest version.

20.4 Reset the settings;Reboot the camera [Default reset]

Options for resetting camera settings to default or rebooting the device.

21 Using the CD-ROM

21.1 About the CD launcher

Introduction to the CD launcher utility for installing software and viewing manuals.

21.2 Installing Panasonic “IP Setting Software”

Guide for installing the Panasonic IP Setting Software for camera network configuration.

21.4 Installing the Viewer software

Steps for installing the Viewer software required to display camera images on a PC.

21.5 Configure the network settings of the camera using the Panasonic “IP Setting Software”

Using the IP Setting Software for initial network configuration of the camera.

22 About the displayed system log

Error indications relating to SMTP

Troubleshooting SMTP errors, including authentication and server connection issues.

Error indications relating to FTP

Troubleshooting FTP errors, including file transfer, passive mode, and login issues.

23 Troubleshooting

Cannot access from the web browser.

Common issues and solutions for problems accessing the camera via a web browser.

Cannot access the camera via the URL of the “Viewnetcam.com” service.

Troubleshooting remote access issues when using the Viewnetcam.com service.

Cannot access the camera from a mobile terminal.

Troubleshooting problems accessing the camera from mobile devices.

No image is displayed.

Diagnosing and fixing issues where no image is displayed on the PC or browser.

24 Directory structure of drive B

Panasonic WV-SC385 Specifications

General IconGeneral
Type-
PTZ controlYes
CertificationUL, FCC, CE, C-UL, GOST, DOC
Placement supportedIndoor & outdoor
Connectivity technologyWired
Form factorDome
Mounting typeCeiling
Product colorSilver
Total megapixels1.3 MP
Maximum resolution1280 x 960 pixels
Supported video modes720p
Video formats supportedH.264, M-JPEG, MPEG4
Analog signal format systemNTSC, PAL
Supported graphics resolutions1280 x 720 (HD 720), 640 x 480 (VGA), 800 x 600 (SVGA)
Pan range0 - 350 °
Pan speed300 °/sec
White balanceATW
Tilt angle range-30 - 90 °
Angle of rotation360 °
Camera shutter typeElectronic
Camera shutter speed1/10000 s
Minimum illumination0.06 lx
Sensor typeMOS
Optical sensor size1/3 \
Digital zoom12 x
Optical zoom18 x
Focal length range4.7 - 84.6 mm
Normal focusing range1.5 m
Compatible memory cardsSD, SDHC
Maximum memory card size32 GB
Cabling technology10/100Base-T(X)
Supported network protocolsTCP/IP, UDP/IP, HTTP, HTTPS, RTSP, RTP, RTP/RTCP, FTP, SMTP, DHCP, DNS, DDNS, NTP, SNMP, UPnP, IPv4, Ipv6
Compliance industry standardsIEEE 802.3, IEEE 802.3u
InterfaceRJ-45
Ethernet LAN (RJ-45) ports1
Signal-to-Noise Ratio (SNR)52 dB
DC output voltage+12V
Power consumption1000 mA
Power source typePoE
Power consumption (typical)12 W
Operating temperature (T-T)-10 - 50 °C
Operating relative humidity (H-H)0 - 90 %
Weight and Dimensions IconWeight and Dimensions
Width115 mm
Height155 mm
Weight900 g

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