Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom Cause/solution
Reference
pages
Power is not turned on.
When using DC power supply
• Is12VDCpowersupplyconnecttothe
power supply terminal?
→ Check whether the connection is appropri-
ately established.
• IstheACadaptorinusecompliantwiththe
Specifications?
→ Check the Specifications regarding AC
adaptor.
When using a PoE device for power supply
• ArethePoEdeviceandthenetworkconnector
on the rear of the camera connected using a
LAN cable (4-pair)?
→ Check whether the connection is appropri-
ately established.
• DependingonthePoEdevice,thepowersup-
ply will stop when the demanded power
exceeds its total power limit for all PoE ports.
→ Refer to the operating instructions of the
PoE device in use.
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