Pantum BP5100DN Series User Manual

117
11.3. Common Troubleshooting
11.3.1. Common Problems
Problem
Cause
Solution
Problems with the Printer
The printer
does not
work
The cable between the computer and
the printer is not connected properly.
Error in specifying the print port.
The printer is offline and User Guide of
Printer is checked.
The printer has not recovered from an
internal error, such as a paper jam,
paper empty, etc.
Driver program of printer is not installed
correctly.
Disconnect and then reconnect the printer
cable.
Check the Windows printer settings to
ensure that the print job has been sent to the
correct port. If the computer has more than
one port, make sure that the printer is
connected to the correct port.
Make sure that the printer is in the normal
online status.
Please eliminate errors so that the printer
can recover to its normal state.
Unload and reinstall the driver program of
printer.
Problems with Paper Handling
Paper feed
failure
The print media has been loaded
incorrectly.
The print media is out of the supported
media range.
The feed roller is dirty.
Too many papers in paper tray.
Please install the printing medium correctly.
If a special printing medium is used, enable
the multipurpose feed tray mode.
Please use the print media within the
specification range.
Clean the feed roller.
Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
Paper Jam
Too many papers in paper tray.
The print media is out of the supported
media range.
There is foreign matter in the paper
path.
The feed roller is dirty.
Internal parts failure.
Take the excessive papers out from tray. For
printing on a special medium, use the
multipurpose feed tray.
Make sure to use the paper that meets
specifications. For printing on a special
medium, use the multipurpose feed tray.
Clean the paper path.
Clean the feed roller.
Print
multipage
feed
Excessive static electricity on the print
media.
The print media is damp and is sticking
together.
Internal parts failure.
Separate the print media to eliminate some
static electricity. It is suggested that you use
the recommended print media.
Separate the print media or use better
quality and dry print media.
Note：
• If the problem still cannot be solved, please contact the customer services center.

Pantum BP5100DN Series Specifications

General

Print Technology	Laser
Duplex Printing	Automatic
Monthly Duty Cycle	80, 000 pages
Connectivity	USB 2.0, Ethernet
Paper Input Capacity	250 sheets
Multipurpose Tray Capacity	50 sheets
Paper Output Capacity	150 sheets
Memory	256 MB
Print Resolution	1200 x 1200 dpi
Media Types Supported	Plain, Recycled, Envelope
Media Sizes Supported	A4, A5, A6, Letter, Legal, Executive
Processor	600 MHz
First Print Out Time	Less than 6.9 seconds
Supported Operating Systems	Windows, macOS, Linux
Print Speed	40 ppm