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123 - axept S900 User Guide v1.7
12.4 Upload Log
To enable Optomany to support customers as quickly and efficiently as possible, axept® S800 allows log file data to
be uploaded from the terminal directly to the axept® platform.
Once the logs have been uploaded, Optomany’s support team are able to view the information via the support portal.
Logs should only be uploaded when requested by Optomany as part of a support case.
The following steps describe how to upload the log data if required:
From the main menu, select option 5: Menu
(Press the key on the keypad).
Select option 4: Upload Log
(Press the key on the keypad).
Select either option ‘1: Upload Last Hour’ or option ‘2: Upload Last 24
Hours’ depending on the requirement.
(Press the or key on the keypad).
The progress of the upload will be displayed once an option is selected.
The time required for the upload will depend on your connection speed
and the amount of data to be transferred.
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