PERCEPT BC100 - Troubleshooting; Common Issues & Resolutions

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support@ionodes.com | www.ionodes.com | 450-696-1060
8 Troubleshooting
8.1 Common issues & resolutions
Symptoms
Possible cause
Resolution
Body camera does not
power up
The battery is depleted
Charge the camera
The battery is faulty
Replace the battery. The operation can be performed
by a service technician, using the battery replacement
kit & instructions provided by IONODES.
Body camera does not
charge when
connected to the dock
Dock is not connected to
mains power or it is
connected via an
incompatible power
adapter
Connect the dock to a power outlet via a compatible
power adapter. A Green status LED on the dock will
confirm that everything is ok.
No status LED
feedback
The battery is depleted
Charge the camera
Silent mode is enabled
Disable silent mode
Body camera does not
record video, still
pictures or audio
SD card is full
Offload the data from the internal storage (user).
Verify the grooming strategy (admin).
SD card is faulty
Body camera needs to be returned on RMA, to have
the internal SD card replaced. The end client cannot
replace the card on his own, as this will void the
warranty.
Time and date are
inaccurate
NTP not active
Check time & date synchronization settings in the web
interface and configure an NTP server (admin).
No streaming over LTE
Data Usage blocked
Unblock desired data traffic under the cellular data
usage settings of the web interface.
Data State not connected,
using an IONODES-issued
SIM card
Contact IONODES customer service to purchase a
PERCEPT connect plan.