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Problem Possible cause Solution
The outside of the appliance
becomes hot during use.
The heat inside radiates to the
outside walls.
This is normal. All handles and
knobs that you need to touch
during use stay cool enough to
touch.
The pan and the inside of the
appliance always become hot
when the appliance is switched on
to ensure the food is properly
cooked. These parts are always too
hot to touch.
If you leave the appliance
switched on for a longer time,
some areas get too hot to touch.
These areas are marked on the
appliance with the following icon:
As long as you are aware of the
hot areas and avoid touching
them, the appliance is completely
safe to use.
My home-made fries do not turn
out as I expected.
You did not use the right potato
type.
To get the best results, use fresh
floury potatoes. If you need to
store the potatoes, do not store
them in a cold environment like in
a fridge. Choose potatoes whose
package states that they are
suitable for frying.
The amount of ingredients in the
pan is too big.
Follow the instructions in this user
manual to prepare home-made
fries.
Certain types of ingredients need
to be shaken halfway through the
cooking time.
Follow the instructions in this user
manual to prepare home-made
fries.
The Airfryer does not switch on. The appliance is not plugged in. Check if the plug is inserted in the
wall outlet properly.
Several appliances are connected
to one outlet.
The Airfryer has a high wattage.
Try a different outlet and check
the fuses.
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