RepairFlow
Processtap Saecono. Action
Intake 1
2
Visualinspection(transport damage) take care for pictures
CheckType/serialnumber
Logallavailableaccessory
Diagnosis 3
4
5
6
Checkproductforconsumer complaint (NFF contact consumer)
Openingmachine
RunDiagnostictogeterrorcodesandrelevantsetstatistics(SaecoServiceCenterSSC)
Visualinspectioncheckforloosenparts,leakingetc..
Operational tests
Repair 7
8
9
10
11
12
13
14
15
Repairingthefaultsencountered
Checkinganymodifications(viewSymptomCure,newsoftware ,etc.)
ReferAnnextabsper fami ly
Serviceactivitiesinaccordancewiththeoperatingschedule
Check/ReplaceWaterfilter(thesmallfilter,nottheBrittafilter)
Check/ReplaceWatertanklipseal
Check/ReplaceBoilerpinO‐ring
Clean/align Coffeegrinder(Vacuumcleaner/brush)
DescalethewaterCircuit
Check/ReplaceHotwater/steamvalve
Internalcheck/cleaning
Check/Clean/GreaseBrewingunit
Operationaltestwh iletheapplianceisopen
CheckHoses,attachmentsandOetikerc lamps
CheckPumpforoperation&noise
CheckGearmotor foroperation&noise
Check forleakage
Assembly
Finalinspectiontest
Steamoutbeforeshippingout,iftemperatureisbelow0°topreventanydemageddueto
frozenwater
.
NoneedforthosefamiliesMinutofamily(allplatform);Incantofamilynew;PicoBaristo;
GranBaristo;InteliaV2;Philips2000‐2100;IncantoExec utive;Moltiofamily(all
platform).Pleasealsoche ckforGDA_113455
ProvidepreciseIRIScode, according dedicated code table for Coffee products. The
locationcodefromthepartyouhaveworkedonMUSTbecompletedalwayswiththepart
referencefromexplodedview!
Inspection
visual
Pow ercheck
Accesoires
Consumercomplaint
Docabinetpartsfitwelltogether
Check for damages
Willthesetswitchon
Dotheaccessori esmatchwiththeintake
Checktheproductfortheconsumercomplaint
Coffee
BasicFunctionaltest
Dispense
Make2*coffee.Arebothamountsequa l
Makee2cupsatthesametime.Arethevolumesequal
Noise
Isthe soundnormal
Crema
Blowonthecoffee.Doesthecremacomebacktogether
Isthe crema colourcorrect(Hazelnut)
Temperature
Is the coffeetemperaturewi t hin spec
Grinder
Isthegrindernoisenormal
Steam
Steam
Doesthesteamwork
Hot Water
Doesthehotwaterwork
Milk (if applicable)
Cappuchino
Doesthecappuccinatoreproducegoodfroth
Leakage
Leakage 14
Didtheproductleakduringthetesting
15
Drainingthecircuit(inwinter)
Cleaning
16
Cleanwaterreservoir,bean reservoir, brew chamber and conveyor
Cleananddrybrewunit,coffeebinanddriptray.
Lubricatingthebrewingunitwithsuitablegrease
Externalcleaning
Safetycheck
Earthleakage,Isolationtest,resistorofearth wiregrounding,asrequestedincertain
country's(VDE,ISO)
visueel
Checkthemainscordforda mages
Packing
18 Packing
Checkcompleteness (accessories)accordingincomelog
19
Neatlypacktheproduct
Documentation
NFFletter
Descalinginstructionwithchangedprocedure(S/C)
OtherinstructionsaccordingS/C
Repairreport
Isthere ananswertoALLconsumerquestions/complaints(seecomplaint)
addsetstatisticandgive,ifneededclearinstructiontowardsconsumer
Isitindicatedwhichdocumentsareadded
Aretheretipshowtopreventissues
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