What to do if my Philips NeoPix Ultra One+ does not work after connecting to a laptop?
- DDaniel Ellis DDSAug 18, 2025
Check that the HDMI cable is properly connected. Also, ensure that the laptop's display has been switched to projector display.
What to do if my Philips NeoPix Ultra One+ does not work after connecting to a laptop?
Check that the HDMI cable is properly connected. Also, ensure that the laptop's display has been switched to projector display.
Why does the screen mirroring not work with my Android device on Philips NeoPix Ultra One+ Projector?
In order to allow screen mirroring, your device must support Miracast. Please refer to the user manual of your Android device to check if this function is supported and how it can be enabled.
How to fix no image from external HDMI device on Philips Projector?
First, verify that the correct HDMI input is selected (HDMI 1 or HDMI 2). If the issue persists, disconnect the HDMI cable or switch off the HDMI device, wait three seconds, and then reconnect the HDMI cable or switch on the HDMI device again.
Why is there no sound from my external connected device on Philips NeoPix Ultra One+ Projector?
Check the cables connecting to the external device. Ensure that the sound is activated on the external device. Note that only the original cables from the device manufacturer may function correctly.
What to do if my Philips NeoPix Ultra One+ cannot be turned off?
Press and hold the power button for longer than ten seconds. If this does not work, disconnect the power cable.
Why does only the home menu appear on my Philips NeoPix Ultra One+ and not the image from the external device?
Check that the cables are connected to the correct sockets. Ensure that the external device is turned on. Verify that the video output of the external device is activated.
Why does only the home menu appear on my Philips NeoPix Ultra One+ and not the image from the connected computer?
Check that the VGA output of the computer is turned on. Verify that the resolution of the computer is set to 1920*1080 (for VGA connection) or 1080P (for HDMI connection).
How to fix no sound from external HDMI output device on Philips NeoPix Ultra One+?
On the HDMI output device, set the audio setting to Multichannel (Raw data) & Stereo (PCM).
Why does my Philips NeoPix Ultra One+ not react to remote control commands?
Check the batteries of the remote control.
What to do if my Philips Projector cannot read the USB storage device?
The projector does not support the exFAT file system. Format the USB storage device in FAT32 or NTFS format, then use it.
Explains the purpose and content of the user manual.
Lists all items included with the projector package.
Provides contact information and support resources for the product.
Instructions for safely placing and positioning the projector.
Guidelines on product repair and service center information.
Critical warnings about battery handling, heat, and explosion risks.
Guidance on preventing moisture buildup and operating in suitable environments.
Information about using the correct power adapter and outlet.
Identifies and explains the controls and indicators on the top surface of the projector.
Caution regarding direct exposure to the high-power LED projector lens.
Details the components visible on the front of the projector.
Identifies the ports and connectors on the projector's side.
Explains the connections and features on the rear of the projector.
Introduces the Android TV remote control and its functions.
Details the buttons and functions of the projector's remote control.
Steps to connect the Android TV Dongle to the projector via HDMI and USB.
Instructions for connecting the projector to the electrical outlet.
Guidance on inserting batteries into the remote controls.
Steps to turn on the projector and initial startup procedures.
Explains how screen size is determined and digital zooming.
How to adjust screen height using the angle adjustment knob.
How to adjust image focus using the projector's knob.
How to adjust image shape using the keystone knob.
Initial setup process for the Android TV interface.
Guide to setting up Android TV using an Android phone.
Steps to set up Android TV using the remote control.
How to navigate the Android TV interface using the remote.
Accessing and changing Android TV settings like apps, privacy, and picture.
Instructions for connecting and using wired input devices.
Steps to pair and use Bluetooth devices with the projector.
How to cast media from mobile devices to the projector.
How to connect devices via HDMI for video and audio output.
How to connect devices via AV for video and audio output.
Steps to connect a computer using a VGA cable for display.
How to connect audio output devices for enhanced sound.
Lists video file formats compatible with the projector.
Step-by-step guide to playing videos from USB or MicroSD.
Manage network, accounts, language, apps, and other Android TV preferences.
Adjust projector display resolution, scaling, sound, and audio output.
Access Netflix code, factory reset, and other system preferences for the dongle.
Adjusting picture parameters (contrast, brightness) and sound settings (treble, bass).
Managing language, restoring defaults, and rotating/flipping the projection screen.
Instructions for safely cleaning the projector exterior.
Method for cleaning the projector lens without damage.
How to check for and update the projector's firmware.
Detailed steps for updating projector software using a USB flash drive.
Solutions for power on/off problems and unexpected shutdowns.
Troubleshooting no image or sound from HDMI/AV devices.
Solutions for display issues with computers and other external devices.
Solutions for USB read errors and unresponsive remote controls.
Troubleshooting screen mirroring, video/audio sync, and playback.
Explains normal heat and laptop connection behavior.
Detailed specifications for projector, dongle, media player, and dimensions.
Lists included items, package dimensions, and product model numbers.
Details on compliance with EU, US, and Canadian radio frequency regulations.
Safety distance and installation advice for RF exposure compliance.
Environmental notices, battery disposal, trademarks, and liability disclaimers.
Explains the purpose and content of the user manual.
Lists all items included with the projector package.
Provides contact information and support resources for the product.
Instructions for safely placing and positioning the projector.
Guidelines on product repair and service center information.
Critical warnings about battery handling, heat, and explosion risks.
Guidance on preventing moisture buildup and operating in suitable environments.
Information about using the correct power adapter and outlet.
Identifies and explains the controls and indicators on the top surface of the projector.
Caution regarding direct exposure to the high-power LED projector lens.
Details the components visible on the front of the projector.
Identifies the ports and connectors on the projector's side.
Explains the connections and features on the rear of the projector.
Introduces the Android TV remote control and its functions.
Details the buttons and functions of the projector's remote control.
Steps to connect the Android TV Dongle to the projector via HDMI and USB.
Instructions for connecting the projector to the electrical outlet.
Guidance on inserting batteries into the remote controls.
Steps to turn on the projector and initial startup procedures.
Explains how screen size is determined and digital zooming.
How to adjust screen height using the angle adjustment knob.
How to adjust image focus using the projector's knob.
How to adjust image shape using the keystone knob.
Initial setup process for the Android TV interface.
Guide to setting up Android TV using an Android phone.
Steps to set up Android TV using the remote control.
How to navigate the Android TV interface using the remote.
Accessing and changing Android TV settings like apps, privacy, and picture.
Instructions for connecting and using wired input devices.
Steps to pair and use Bluetooth devices with the projector.
How to cast media from mobile devices to the projector.
How to connect devices via HDMI for video and audio output.
How to connect devices via AV for video and audio output.
Steps to connect a computer using a VGA cable for display.
How to connect audio output devices for enhanced sound.
Lists video file formats compatible with the projector.
Step-by-step guide to playing videos from USB or MicroSD.
Manage network, accounts, language, apps, and other Android TV preferences.
Adjust projector display resolution, scaling, sound, and audio output.
Access Netflix code, factory reset, and other system preferences for the dongle.
Adjusting picture parameters (contrast, brightness) and sound settings (treble, bass).
Managing language, restoring defaults, and rotating/flipping the projection screen.
Instructions for safely cleaning the projector exterior.
Method for cleaning the projector lens without damage.
How to check for and update the projector's firmware.
Detailed steps for updating projector software using a USB flash drive.
Solutions for power on/off problems and unexpected shutdowns.
Troubleshooting no image or sound from HDMI/AV devices.
Solutions for display issues with computers and other external devices.
Solutions for USB read errors and unresponsive remote controls.
Troubleshooting screen mirroring, video/audio sync, and playback.
Explains normal heat and laptop connection behavior.
Detailed specifications for projector, dongle, media player, and dimensions.
Lists included items, package dimensions, and product model numbers.
Details on compliance with EU, US, and Canadian radio frequency regulations.
Safety distance and installation advice for RF exposure compliance.
Environmental notices, battery disposal, trademarks, and liability disclaimers.
This document describes the Philips NeoPix Ultra One+ Home Projector (NPX646/INT), a device designed for indoor use to project images and videos onto a flat surface. It comes with an Android TV Dongle (NeoViu D1) for internet-based video streaming and offers various connectivity options for playback devices, computers, and external audio systems.
The Philips NeoPix Ultra One+ is a home projector that allows users to display content from multiple sources onto a large screen. Its primary function is to project images and videos, offering features for adjusting image focus, shape (keystone correction), and screen size through digital zooming. The integrated Android TV Dongle enables smart TV functionalities, including access to streaming services like Netflix and Amazon Prime Video, Google Play Store for apps and games, and voice commands via Google Assistant. The projector also supports local media playback from USB storage devices and MicroSD cards.
The projector should be placed on a stable, flat surface in front of the projection surface. For optimal performance, ensure proper ventilation and avoid damp or dusty environments. It is crucial to connect the Android TV Dongle to the projector's HDMI 1 port and USB port using the provided HDMI and Micro-USB cables, respectively, to enable smart TV features. Power is supplied via an AC adapter and power cable, which should be connected to an easily accessible electrical socket.
To turn on the projector, press the power button once; the LED will turn green. To put it in standby mode, press the power button twice; the LED will turn red. For a complete shutdown, disconnect the power cable.
Upon first use or after a factory reset, the Android TV Dongle requires initial setup, including pairing the Android TV remote control, selecting a display language, and configuring Android TV. This setup can be done quickly using an Android phone with the Google app or manually using the Android TV remote control to connect to a Wi-Fi network and sign in to a Google account.
The dedicated Android TV remote control is used to navigate the Android TV home screen, access installed apps, and utilize voice commands or search functions (Google Assistant). The home screen provides access to streaming services, suggested videos, and personalized recommendations.
From the Android TV home screen, users can access various settings such as Wi-Fi, Google account, language, date and time, keyboard, Bluetooth devices, and app management. Bluetooth devices like keyboards, mice, gamepads, and speakers can be paired with the Android TV Dongle.
The built-in Chromecast feature allows users to cast videos, photos, and music from Android or iOS mobile devices or a Chrome browser to the Android TV. Both the casting device and the Android TV must be connected to the same Wi-Fi network.
External speakers or headphones can be connected to the projector via the 3.5 mm audio output jack. When external audio devices are connected, the projector's internal speakers are automatically deactivated. It is recommended to turn down the projector volume before connecting headphones to prevent hearing damage.
The projector supports playback of video files from USB storage devices (formatted as FAT16 or FAT32) or MicroSD cards. Users can navigate through folders and files using the projector remote control. During playback, options for play/pause, fast-forward, rewind, skipping tracks, and adjusting aspect ratio are available.
The projector's own settings can be accessed via the projector remote control. These include:
The projector's software can be updated via USB. Users should check the Philips support website (www.philips.com/support) for the latest software version, download the installation file, unzip it, and save it to the root directory of a USB flash drive. The USB drive is then connected to the projector, and the projector is turned on to initiate the update. It is critical not to turn off the projector or remove the USB flash drive during the update process. The projector will automatically turn off once the update is complete.
The manual provides a troubleshooting section for common issues such as the projector not turning on/off, no image/sound from external devices, screen mirroring problems, and distorted video/audio. Solutions include checking cable connections, input selections, sound activation, remote control batteries, and software updates. It also notes that moderate heat during operation is normal.
| Brightness | 200 ANSI Lumens |
|---|---|
| Projection Technology | DLP |
| Light Source | LED |
| Contrast Ratio | 3000:1 |
| Aspect Ratio | 16:9 |
| Built-in Media Player | Yes |
| Lamp Life | 30, 000 hours |
| Weight | 0.86 kg |
| Connectivity | HDMI, USB |
| Built-in Speakers | Yes |
| Keystone Correction | Manual |
| Input Ports | HDMI, USB |
| Screen Size | 30" to 120" |
| Projection Size | 30" to 120" |











