Why is my Phonak Hearing Aid music volume too loud or quiet?
Different audio sources have different outputs. To adjust the volume of phone calls or other sound sources on your ComPilot II, use the volume control on the external device.
Why does my Phonak Hearing Aid ComPilot II operating time decrease?
If the operating time of your Phonak ComPilot II is significantly reduced, charge it for at least 3 hours the first time. Also, let a new ComPilot II discharge completely three times.
What code to enter for Phonak Hearing Aid Bluetooth pairing?
When your device prompts you for a code during Bluetooth pairing with your Phonak Hearing Aid, enter 0000 (four zeros).
What to do if my Phonak ComPilot II asks for a code during Bluetooth pairing?
If your device prompts you for a code during Bluetooth pairing with your Phonak Hearing Aid, enter '0000' (four zeros).
How to turn off key-press tones in Phonak Hearing Aids?
If you hear your phone's key-press tones in your hearing aids, deactivate key-press and confirmation tones on your phone. Please refer to your phone’s user guide for instructions.
What to do if the caller can hear me, but I can't hear them on my Phonak ComPilot II?
If the caller can hear you, but you cannot hear them, ensure the call is transferred back to ComPilot II via the phone menu, as the call might have been transferred to your phone.
Why does my Phonak ComPilot II Hearing Aid connection act unexpectedly in the car?
If the ComPilot II connection to your phone behaves unexpectedly every time you get in your car, it's likely because the car's Bluetooth system is connecting to your phone. Consider disconnecting the car system from your phone.
What to do if my Phonak Hearing Aid ComPilot II is unresponsive?
If your Phonak Hearing Aid ComPilot II is unresponsive or shows no light indicators when switched on: 1. Charge your ComPilot II for at least 1 hour, as the battery may be dead. 2. Unplug any connectors from the ComPilot II, as it may indicate a software problem. 3. Try switching the ComPilot II off and on again. 4. Consider resetting the ComPilot II.
What to do if my Phonak ComPilot II Hearing Aid doesn't ring when my phone rings?
If your phone is ringing, but the Audio indicator isn't solid blue and there's no ringing signal through your Phonak Hearing Aids: 1. Ensure Bluetooth is enabled on your phone. 2. Disable and then re-enable Bluetooth on your phone.
Why do I hear intermittency during audio transfer with my Phonak Hearing Aid ComPilot II?
You might experience intermittency during audio transfer via ComPilot II for these reasons: 1. The Bluetooth device is too far away or is being shielded by your body. Keep the Bluetooth device within 15-30 feet and in front of you. 2. The ComPilot II searches for known devices for the first 2 minutes after being switched on. After 2 minutes, the intermittency should stop. 3. A phone connected to other devices, like a PC, may struggle to continuously stream music. Disconnect your phone from other devices when using it as a music player.
General| Bluetooth | Yes |
|---|---|
| Power source | Rechargeable battery |
| Water Resistance | No |
| Compatibility | Phonak hearing aids with a wireless connection |
| Streaming | Yes, audio streaming from Bluetooth devices and FM receivers |
| Remote Control | Yes, via app or device buttons |
| Microphone | Built-in microphone for phone calls |
| FM compatibility | Yes, with optional FM receiver |
| Audio input | 3.5mm audio jack |
| Neckloop | Integrated |
| Operating Range | Up to 10 meters |
| Bluetooth Version | Bluetooth 2.1 + EDR |
| Charging Time | 3 hours |
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